ANALISIS KUALITAS PELAYANAN PUBLIK DI KANTOR CAMAT SERAI SERUMPUN KABUPATEN TEBO PROVINSI JAMBI

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Artikel ini bertujuan untuk menganalisis kualitas pelayanan publik di Kecamatan Serai Serumpun Kabupaten Tebo Provinsi Jambi, untuk menganalisis faktor pendukung dan penghambat pelayanan publik di Kecamatan Serai Serumpun Kabupaten Tebo Provinsi Jambi dan untuk menganalisis upaya meningkatkan kualitas pelayanan di Kantor Camat Serai Serumpun Kabupaten Tebo Provinsi Jambi. Artikel ini menggunakan metode penelitian kualitatif deskriptif.  Berdasarkan penelitian yang dilakukan di peroleh hasil dan kesimpulan sebagai berikut: Pertama, kualitas pelayanan publik di kantor Camat Serai Serumpun berdasarkan aspek prosedur pelayanan, waktu penyelesaian, biaya pelayanan sudah cukup baik, hanya saja aspek produk layanan, sarana dan prasarana dan aspek kompetensi dinilai kurang. Kedua, faktor pendukung di kantor Camat Serai Serumpun yaitu semangat yang diberikan antar pegawai, faktor pendukung kedua yaitu adanya kejelasan prosedur pelayanan. Sedangkan faktor penghambat terdapat sarana dan prasarana yang kurang dan jaringan yang tidak stabil. Ketiga, upaya meningkatkan kualitas pelayanan publik di kantor Camat Serai Serumpun dilakukan dengan tiga cara yaitu: meningkatkan kedisiplinan aparat, mempercepat proses pelayanan dan melakukan evaluasi.

This article aims to analyze the quality of public services in Serai Serumpun District, Tebo Regency, Jambi Province, to analyze the supporting and inhibiting factors of public services in Serai Serumpun District, Tebo Regency, Jambi Province and to analyze efforts to improve the quality of services at the Serai Serumpun District Head Office, Tebo Regency, Jambi Province. This article uses descriptive qualitative research methods. Based on the research conducted, the following results and conclusions were obtained: First, the quality of public services at the Serai Serumpun sub-district office based on the aspects of service procedures, completion time, service costs is quite good, but the service product, facilities and infrastructure and competency aspects are considered poor. . Second, the supporting factor at the Serai Serumpun sub-district office is the enthusiasm given among employees, the second supporting factor is the clarity of service procedures. Meanwhile, inhibiting factors include inadequate facilities and infrastructure and an unstable network. Third, efforts to improve the quality of public services at the Serai Serumpun sub-district office are carried out in three ways, namely: increasing officer discipline, speeding up the service process and conducting evaluations.