DESIGN CONSULTANT IN DIVISION PERFORMANCE ASSESSMENT CONSULTANTS CV. ANFIELD GEO SOLUTION SURABAYA USING ANCHOR BEHAVIOURALLY RATING SCALES

Abstrak

CV. Geo Anfield Solution is a company engaged in consulting services for the management system that has helped many companies to develop business in terms perumusuan management standards. However, in the execution of the project - project, CV. Geo Anfield Solution still using the performance appraisal system that is simple, subjective and not aligned with organizational goals. It certainly makes the assessment of performance as one of the crucial things to be addressed to improve the management system consulting services to clients CV. Geo Anfield Solution. As for the problem - the problem contained in the CV. Geo Anfield Solution in terms of their performance appraisal is not performance assessment carried out by the internal CV. Geo Anfield Solution. This assessment is only done by the customer CV. Geo Anfield Solution only in the form of Customer Satisfaction Survey distributed at the end of the execution of a project, This study is a case study research methods that are exploratory study using a qualitative approach. Types and sources of data used are archival records, documentation, interviews and observations to Key Informants CV. Geo Anfield Solution. Key Informant CV. Geo Anfield Solution in this study is the Chief Executive Officer, Operational Director, Project Manager, Senior Consultant. Results from this study is the formulation of performance assessment kosultan CV. Anfield Geo Consulting Solution Division which includes the organization's strategic analysis, formulationjob spesification and job description, assessment-oriented behavior (Anchor behaviorally Rating Scales) and results-oriented assessment. As for suggestions from researchers for further research is required direct observation of the performance assessment indicators and evaluated periodically to each individual - each of the performance assessment indicators.