KUALITAS PELAYANAN PEMBUATAN SURAT REKOMENDASI IZIN PENELITIAN DI BADAN KESATUAN BANGSA DAN POLITIK PROVINSI SUMATERA SELATAN TAHUN 2016

Abstrak

This research aims to identify and analise Quality of making research recommendation permit service at State National Unity and Politic Agency South Sumatera. The population of this research was service users who make research recommendation permit service at State National Unity and Politic Agency South Sumatera, which amounts to 150 people. The technique uses in collecting the samples used Decree of State Minister for the Empowerment of State Apparaturs No.25 2004, so that the samples in this research were service users which amounts to 150 people. This research uses primary data obtained through questionnaires and Civil Satisfaction Index method calculated by the weighted average value of each service elements analysis as a method of data analysis. The result shows 68,95 with quality of service is B and the performance of service s unit is good.